Right of withdrawal
Last updated: 19 October 2026
This information follows the model instructions on withdrawal in Annex I of Directive 2011/83/EU on consumer rights, as incorporated into Greek Law 2251/1994. It applies to consumers.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order and they are delivered separately, the period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Pink Flamingo, P. Kyda 118, Myrina, Limnos 81400, Greece, phone +30 22540 27208, email info@pink-flamingo.gr) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.
You can also exercise your right of withdrawal online at pink-flamingo.gr/my-account/withdraw-order/ (the ‘Withdraw from contract’ link at the bottom of every page and in My Account). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at Pink Flamingo, P. Kyda 118, Myrina, Limnos 81400, Greece, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions
For hygiene reasons, earrings and swimwear cannot be returned. This does not affect your rights under the legal guarantee if an item is faulty or not as described.
How to withdraw: your options
- Online: use the ‘Withdraw from contract’ function. You will receive an acknowledgement by email.
- By email: write to info@pink-flamingo.gr, with your order number and the items concerned. You may copy the model form below into your email.
- By post: send a letter or the completed model form to Pink Flamingo, P. Kyda 118, Myrina, Limnos 81400, Greece.
Practical details on sending items back and on exchanges are on our ‘Shipping & returns’ page.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To Pink Flamingo, P. Kyda 118, Myrina, Limnos 81400, Greece, e-mail: info@pink-flamingo.gr:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.